Refund & Cancellation Policy

1. Free Trial Period

HrNexto offers a 14-day free trial with full access to all features. No payment information is required during the trial. You can cancel anytime during the trial without any charges.

2. Refund Eligibility

2.1 Eligible for Full Refund

2.2 Not Eligible for Refund

3. Cancellation Policy

3.1 How to Cancel

You can cancel your subscription at any time:

1. Log in to your HrNexto account
2. Go to Settings → Billing → Subscription
3. Click "Cancel Subscription"
4. Confirm cancellation

Alternatively, email us at support@HrNexto.com with your registered email and organization name.

3.2 Effect of Cancellation

• Your subscription remains active until the end of the current billing period
• You can continue using all features until expiry
• Auto-renewal will be disabled
• You can export your data before the subscription ends
• After expiry, your account will be downgraded to read-only mode for 30 days
• Data will be permanently deleted 90 days after subscription ends

4. How to Request a Refund

Step 1: Contact Us

Email support@HrNexto.com with:

• Subject line: "Refund Request - [Your Organization Name]"
• Registered email address
• Organization/Company name
• Payment date and amount
• Reason for refund request
• Transaction ID (if available)

Step 2: Review

Our team will review your request within 2 business days and respond with the decision. We may contact you for additional information if needed.

Step 3: Processing

If approved, refunds are processed within 5-7 business days to the original payment method.

5. Refund Processing

* Processing times may vary depending on your bank or payment provider

6. Annual Subscriptions

For annual subscriptions:

• Within 7 days: Full refund available
• After 7 days: No refund, but you can continue using the service until the year ends
• Downgrade: You may downgrade to a lower plan; no partial refund for the difference

7. Plan Changes

7.1 Upgrades

When upgrading mid-cycle, you'll be charged the prorated difference for the remaining period. Upgrades take effect immediately.

7.2 Downgrades

Downgrades take effect at the start of the next billing cycle. No refunds for unused features in the current period.

8. Disputes

If you believe there's an error in billing, please contact us at support@HrNexto.com before initiating a chargeback with your bank. We commit to resolving billing disputes within 5 business days.

9. Contact for Refunds