Give employees a single place to raise HR queries
Internal ticketing system with categories (IT, HR, Admin, Finance), priority levels, SLA tracking, and knowledge base. Resolve employee queries faster.
Get a Free Demo →Ticket creation & assignment
Category-wise routing
SLA tracking & escalation
Knowledge base & FAQs
Create, assign, and track tickets with categories, priorities, and status management.
Automatically route tickets to the right department based on category selection.
Set response and resolution SLAs with automatic escalation for overdue tickets.
Build a self-service knowledge base with FAQ articles to reduce ticket volume.
Add files, screenshots, and threaded comments for clear communication.
Track ticket volume, resolution times, satisfaction scores, and team performance.
Create custom categories like IT Support, HR Queries, Payroll Issues, Admin Requests, Finance, and more with auto-routing to the right team.
Yes, configure response and resolution SLAs per category with automatic escalation and notifications for overdue tickets.
Yes, the built-in knowledge base lets you publish FAQ articles and guides so employees can find answers on their own.
See how HrNexto can transform your HR operations with a free personalized demo.
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